Service backed by experience
With deep experience in technology and a commitment to white-glove customer service, our team communicates effectively with both non-technical users and IT professionals alike. And of course, we understand the special requirements of advanced and diverse lab environments.
IT network infrastructure and support
Our team of experts manages and troubleshoots the facility’s IT infrastructure, including maintenance of the on-site server room. We ensure efficiency and reliability through proactive 24/7/365 monitoring of our clients’ networks, providing access to:
- Fast, reliable, and secure internet with remote VPN access protected by multifactor authentication (MFA) security
- Private network via wired and wireless coverage throughout SmartLabs’ research center
- Secure on-site data center with redundant fiber lines with power redundancy and cooling redundancy
- Advanced Audio Video (AV) support for shared conference rooms and event spaces
On-site IT support
For smaller companies without in-house tech support, we function as an outsourced IT department. For large enterprises with their own internal experts, we provide on-site support and advisory services.
- IT advisory and consulting services
- Desktop support system planning
Customized deployment
Our team specializes in building and deploying custom IT environments. With even a minimal set of requirements, we can design custom networks and systems to meet your needs. Access control is crucial to securing your IT operations: whether in the cloud or on-premises, we will help you in establishing appropriate role access and governance. Based on your preferences, SmartLabs provides:
- Design of custom VPN tunnels to the cloud infrastructure
- Onboarding and offboarding of customer staff, including system account setup and administrative support
- Online training
- Support of an automated, centralized compliance documentation system
- Ad hoc requests