We're there when you need us
While SmartLabs primarily operates behind the scenes, we stand ready to assist you with any issues that arise, whether it’s cleaning up a spill or adjusting air temperature. In short, we ensure a continuous operational backbone, allowing you to concentrate on your research. Our extensive responsibilities are included below.
Emergency services
- 24/7 on-call emergency personnel
- Base building management — including HVAC, electrical, and plumbing — with proactive alert response
- Building management software for monitoring of critical mechanical equipment
Move-in/move-out support
- Comprehensive lab and office set up services
- Equipment set-up — including adjustments to utilities, modular wall systems, and benches
- Coordination of member equipment additions and removals
- Management of third-party vendors
Preventative maintenance of critical equipment and utilities
- In-house preventative maintenance
- Oversight of third-party maintenance
Security
- 24-hour security, including holiday coverage, for real-time incident reporting
- Management of security/ID badges, cameras, and locks
Shipping and receiving
We have dedicated shipping and receiving staff for directing packages to designated delivery points, including handling of temperature-sensitive and urgent supplies.
Site cleanliness
- Management of janitorial services and waste removal for all suites and amenities — including coordination of deep cleanings as requested
- Facility maintenance for all suites and amenities, including routine, non-structural, and preventative maintenance
Hands-on operational support
- Cylinder and dewars deliveries and inventory management
- Furniture assembly and equipment relocation
- Basic installations for house gas utility connections
- Real-time assessment of equipment requirements
Crisis management
- Comprehensive risk assessment for natural disasters, fires, and spills, along with preemptive emergency planning
- Expert support during incidents to protect animals and personnel.