Privacy & Terms

Please see below for our full privacy policy, as well as our terms and conditions.

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May 20,2024

Privacy Policy

Last updated February 22, 2023.

This website (including related domains and mobile sites, the "Site") and the features, services, and products provided here are owned and operated by SmartLabs ("we" or "us").

This privacy policy ("Policy") is an overview of our treatment of customer information that we collect and receive. This information includes a customer's past use of the Site, and information that they have disclosed to us at any time. The policy defines personal information as any information about a customer that is personally identifiable. This information includes but is not limited to, name, phone number, email address, address, and applies when this information is not otherwise publicly available.

By using this Site, you agree to the terms of this Privacy Policy. Whenever you submit information via this Site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.



Passive Information Collection. Certain information about you and your computer or mobile device is automatically collected when you browse the Site, including, but not limited to, your:

  • computer or mobile device operating system
  • browser type and language
  • IP address and/or MAC address
  • internet service provider
  • referrer URL (the last website visited which linked or led to our Site)

Cookies and Analytics. To help us improve our Site and to enhance your experience, we may collect information about your usage of and actions on our Site, such as pages you viewed, access times, and how long you spent on a page. We use cookies and other automatic data collection technologies to record other information that identifies your device and automatically tracks your behavior on the Site. These technologies are described in more detail below.


Active Information Collection. You are not required to provide any personal information in order to browse the Site. However, certain portions of the Site allow you to provide personal information such as your name, address, email address, and phone number, among other information. Some portions of the Site may be available only to registered users. If so, we will collect credentials such as your username and password in order to register you and log you in to the registered portion of the Site. If you purchase products or services from us, we may collect payment information such as, for example, a credit card number and the credit card's validation code, or account information from a payment service such as Paypal.


Information We Receive from Others. We may obtain information about you from other sources, and we may combine that information with information we collect from this Site. The information that we acquire from third parties is generally not subject to this Policy, but may be governed by the privacy policies and terms of use issued by the respective third-party providers. Nevertheless, to the extent the combination of third-party information and information we collect pursuant to this Policy can be used to identify you, we will treat such combination as personally identifiable information subject to this Policy.



Cookie Usage. We use cookies and other automatic data collection technologies to aggregate data about site traffic and site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors, including through the use of web analytics technologies. These technologies that we use on this Site or in our emails, such as Google Analytics or the like, may include cookies (including third-party cookies), heat maps, page tags, or embedded pixel technologies. These elements help us count visits, tell if users read our emails, and learn what marketing works and what does not. Heat maps on the pages on our Site record mouse clicks, mouse movements, and scrolling and typing activity, in order for us to learn how users navigate our Site and how we can make it more user friendly, but will not record or store any passwords or other sensitive information. Our third-party providers that enable these features and technologies may also store cookies on your device and collect information on our behalf. We do not control these third-party cookies or their content.

A "cookie" is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences. This Site uses cookies.

"Session cookies" are temporary bits of information that are erased once you exit your web browser or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Site uses session cookies.

"Persistent cookies" are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete them. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., a username), helping to determine what areas of the website users find most valuable, and customizing the website based on your preferences. This Site uses persistent cookies.

"Internet tags" (also known as pixels, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell a website server information such as the IP address and browser type related to the user's computer. This Site uses Internet tags.

"Navigational data" (log files, server logs, and clickstream data) and Internet tags are used for system management, to improve the content of a website, market research purposes, and to communicate information to users. This Site uses navigational data.


Internet-Based Online Advertisements. We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content, or services. No personally identifiable information is on or connected to these cookies. Customized ads are intended to be relevant to you based on information we or an online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple Internet sites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you. Some of these networks may participate in the Digital Advertising Alliance's ("DAA") Self-Regulatory Program. To learn more about your choices relating to networks that participate in the DAA Program, including how to opt out of this category of advertising, please visit


Disabling Cookies and Do Not Track Notice. You can often choose to have your computer, operating system, mobile device, or browser warn you each time a cookie is being sent, or you can choose to disable all cookies via your browser settings. If you turn your cookies off, some of our services may not function properly. Your browser may also provide you with the option to send a "Do Not Track" signal to websites you visit. This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation. At the current time, the Site will not treat you differently if we receive Do Not Track signals from your browser and we may not comply with Do Not Track settings on your browser.



Personally Identifiable Information. We use information that identifies you as an individual, such as your name and email address, as follows:

  • to provide you with services you request or purchase;
  • to facilitate communication between users in accordance with the Site's features;
  • to respond to comments and questions and provide customer service;
  • to communicate with you, such as by sending you confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • to operate, maintain, and improve our sites, products, and services, or to resolve technical problems;
  • to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
  • for marketing purposes, as described below; and
  • to notify you about changes to the Site, features, services, or products, or to the terms of use or this Policy.


Non-Personally Identifiable Information. Information that does not personally identify you, such as geographic location, the browser you use, or information related to your usage of and actions on our Site, we may anonymize or aggregate with other users' data and use for any purpose. We may combine non-personally identifiable information with your personally identifiable information collected on our Site, and if we do so, we will treat the combination as personally identifiable information, to the extent such combination can be used to identify you.


Public Postings. You may elect to post information to public and semi-public parts of the Site, such as in comments or forum sections. We do not treat such posts, even if including personally identifiable information, as private information subject to this Policy. Do not post information on public or semi-public parts of the Site that you do not intend to share freely with the world at large.



Personally identifiable Information. We may disclose your personal information to contractors or service providers that help us provide or deliver services to you. For example, we may share your personally identifiable information as follows:

  • to our affiliates and third-party service providers to fulfill the purposes described in this Policy, such as to process your requests, process payment, and to host and maintain the Site;
  • as required by law, subpoenas, court orders, or other legal processes;
  • in the event we negotiate or enter into a business transaction involving the sale or transfer of all or a part of our business or assets (including without limitation any merger, financing, acquisition, joint venture, or bankruptcy transaction or similar proceeding);
  • for marketing purposes, as described below;
  • to protect our rights and property (including intellectual property) and that of our affiliates, agents, customers, partners, and others, including to enforce our agreements, policies, and terms of use;
  • in an emergency, to protect the safety of our employees agents, customers, or any person; or
  • to the extent you consent to the sharing of your personally identifiable information.


Use and Sharing for Marketing Purposes. We may use your information, or permit others to use your information, for marketing or advertising purposes or to contact you about goods and services that may be of interest to you. Our third-party service providers may employ cookies or page tags in their distribution of advertisements to deliver targeted ads that may be of interest to you. We are not responsible for third parties' privacy policies, and we recommend that you review the privacy policies provided by our marketing partners. We will give you the opportunity to elect not to receive direct-marketing materials, as described below.

Aggregated Data. We may share anonymized or aggregated user data, such as the total number of visitors to our site, the number of visitors to each page of our site, and other type of statistical or technical information that does not personally identify you, for any purpose.



Updating Information and Opting Out. We respect your choice of how your information is used and shared. We will use reasonable efforts to provide you with access to your personally identifiable information that we have on file for you, so that you may correct, amend, or delete any inaccurate information, and we will accept requests from you via email to update your information. In addition, if you do not want us to use or share your information for marketing purposes or to inform you about products and services that may be of interest to you, you may notify us by selecting or deselecting appropriate options presented to you when we collect your information, or by notifying us afterward by email. We comply with the federal CAN-SPAM Act and you can always opt out of receiving further email correspondence from us in accordance with the law.

Data Retention Policy. Our normal retention policy is that we retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Note that if we update the information we have on file for you upon your request or if we allow you to do so yourself through the Site, we cannot guarantee that older versions of that information (including outdated or inaccurate versions) will not remain on our systems, including in our backups and archives.



We are located in the United States. If you are located outside of the United States while accessing the Site (including without limitation if you are located in the European Union), please be advised that your information will be transmitted into the United States. You consent to this transfer and represent and warrant to us that you have the right to disseminate your information outside of the country where you are located. We protect the privacy and security of personally identifiable information according to this Policy regardless of where it is processed or stored.


Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at 888.315.9598.


California Privacy Rights. Under California Civil Code sections 1798.83–1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information that we share with our affiliates or other third parties for marketing purposes, as well as the names and addresses of such affiliates or other third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the contact information indicated below.



Disclaimer. While it is not possible to guarantee the security of data transmission over the Internet or any wireless network, we use reasonable efforts to safeguard the confidentiality of your personally identifiable information in a manner consistent with industry standards. Once we receive your information, we will use reasonable efforts to ensure its security on our systems.


Third-Party Links. We may provide links to third parties' websites, which we do not control. We are not responsible for information that you provide to those third-party sites. We recommend that you review the privacy policies provided by those third-party sites.



Changes to this Policy. We may change or add to this Policy from time to time, and such updates will be posted on this page, along with the date of the most recent revision. If the changes are significant, or if required by law, we will provide a more prominent notice or we may notify you by email if we have your email address on file. Notwithstanding the foregoing, your continued use of the Site constitutes your agreement to any changes to this Policy.


How to Contact Us. You may contact us to update your personal information or to leave comments or questions. Note that if you elect to send us feedback regarding the Site or our products or services, we may keep a record of the communication, and you grant us an unrestricted, nonexclusive, perpetual, irrevocable, royalty-free, transferable, worldwide right and license to use it for any purpose, including to incorporate comments or suggestions into future versions of our Site, services, or product catalog, or to share the communication (not including your personally identifiable information) with others.


If you have any questions or comments about this Policy, or to otherwise submit a request or notification to us as provided in this Policy, please contact us at:


40 Guest Street
Boston, MA 02135


Terms & Conditions of Use

SmartLabs maintains this Website ("Website") as a service to the Internet community. The Website has been designed to provide general information SmartLabs and its services.

Read the Terms and Conditions of Use ("Terms") carefully before using this Website, clicking "Accept" or a similar button, checking a box captioned with acceptance language, or signing up for an account. By using and or visiting this Website, you signify your assent to both these Terms and the terms and conditions of our Privacy Policy, which are published and are incorporated herein by reference. If you do not agree to these terms, do not use this Website.

The information on this Website is provided solely on an "AS IS" and "AS AVAILABLE" basis. Access and use of the Website is subject to the terms and conditions set forth herein and all applicable laws, statutes, and/or regulations.

SmartLabs may revise or modify these Terms from time to time. Such changes, revisions or modifications shall be effective immediately upon notice to you, which may be given by any means, including, without limitation, posting on the Website. If you disagree with the Terms, your sole remedy is to discontinue your use of this Website. Any use of this Website by you after such notice shall be deemed to constitute acceptance of the changes.

SmartLabs will use reasonable efforts to include accurate and up-to-date information on the Website, however, any information presented on the Websites as of a particular date may only be accurate as of such date and SmartLabs disclaims any responsibility to update such information. Information about companies other than SmartLabs contained in news, press releases, or otherwise that are posted on the Website should not be relied upon as being provided or endorsed by SmartLabs.

You must exercise caution, good sense and sound judgment in using this Website. You are prohibited from violating, or attempting to violate, the security of this Website. Any such violations may result in criminal and/or civil penalties against you. SmartLabs will investigate any alleged or suspected violations and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.

You also agree to promptly notify us of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to this Websites by emailing us. In addition, if signed into your account, you agree to exit from your account at the end of each session. We explicitly disclaim liability for any and all losses and damages arising from your failure to comply with this section.



  • Send or otherwise transmit to or through this Websites or to us through email any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to this Websites or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;
  • Misrepresent your identity or affiliation in any way;
  • Use this Website to disclose or obtain another member's personal information, or collect information about users of this Website;
  • Gain unauthorized access to this Website, or assist others to gain unauthorized access, or to disclose users' names or personally identifiable information, or to gain or provide unauthorized access to other computers or Websites connected or linked to this Website;
  • Launch or use any automated system, including without limitation, "robots," "spiders," or "offline readers," that access this Websites in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
  • Send or otherwise transmit to or through this Website or to us or our members through email chain letters, unsolicited messages, so-called "spamming" or "phishing" messages, or marketing messages advertising goods and services.
  • Transmit or otherwise make available any virus, worm, spyware, or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
  • Violate any applicable laws or regulations or these Terms;
  • Assist or permit any persons in engaging in any of the activities described above.


ALL CONTENT ON THIS WEBSITE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SMARTLABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. SmartLabs makes no warranty as to the accuracy, completeness, currency or reliability of any content available through this Website. You are responsible for verifying any information before relying on it. Use of the Website and the content available on the Website is at your sole risk. SmartLabs makes no representations or warranties that use of the Website will be uninterrupted or error-free. You are responsible for taking all necessary precautions to ensure that any content you obtain from the Website is free of viruses. You agree to indemnify, defend, and hold SmartLabs and its directors, officers, employees, agents, and contractors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from (i) your breach of any provision of these Terms; or (ii) your activities in connection with this Website. It is the policy of SmartLabs to enforce its intellectual property rights to the fullest extent permitted by law. All product names, regardless of whether or not they appear in large print or with a trademark symbol, are the trademarks and service marks of SmartLabs, its affiliates, related companies or its licensors or joint venture partners, unless otherwise noted. All content of the SmartLabs Website, including any images or text, is protected by U.S. and foreign copyright laws and may not be distributed, downloaded, modified, reused, reposted, or otherwise used except that you may view, use, and download a single copy of this Website for your informational, non-commercial use. Except as provided herein, no part of any content or software on this Website may be copied, downloaded, or stored in a retrieval system for any other purpose, nor may it be redistributed for any purpose, without the express written permission of SmartLabs. The use or misuse of SmartLabs's trademarks, service marks copyrights, or other materials, except as permitted herein, is expressly prohibited and may be a violation of copyright law, trademark law, communications regulations and statutes, and other laws, statutes and/or regulations. SmartLabs may terminate your use of this Websites or any of our features or services at any time and for any reason without notice for conduct violating these Terms. Upon any such termination, you must destroy all content obtained from this Websites and all copies thereof. The provisions of these Terms concerning Websites security, prohibited activities, copyrights, trademarks, user submissions, disclaimer, limitation of liability, indemnity, and jurisdictional issues shall survive any such termination. You agree that if your use of this Websites is terminated pursuant to these Terms, you will not attempt to use this Websites under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you indemnify and hold us harmless from any and all liability that we may incur therefore. By choosing to visit this Websites or otherwise provide information to SmartLabs, you agree that any dispute over your use of this Site or these Terms will be governed by the laws of the Commonwealth of Massachusetts and the United States of America. You also consent to the adjudication of any disputes arising in connection with our Site only in the federal and state courts located in the Commonwealth of Massachusetts. You also agree to attempt to mediate any such dispute and to abide by all limitations of liability contained herein. This Website may contain forward-looking information. Such information is subject to a variety of significant uncertainties, including scientific, business, economic, and financial factors, and therefore actual results may differ significantly from those presented. Our Privacy Policy, as it may change from time to time, is a part of these terms and conditions for using the SmartLabs Website and is incorporated herein by this Privacy Statement. SmartLabs reserves the right, and you authorize SmartLabs, to the use and assignment of all information regarding your use of this Website and all information provided by you in any manner consistent with the Privacy Policy. If you have any questions about these terms and conditions, please let us know.



While we are pleased to receive feedback, comments and ideas from visitors to this Website, we want you to understand that any information that you submit through this Website will be considered non-personal, non-confidential, and non-proprietary (other than personal information, as that term is defined in our Privacy Statement). If you transmit any ideas, information, concepts, know-how or techniques or materials to us through this Website, you hereby grant SmartLabs an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute them in any medium, and agree that SmartLabs is free to use them for any purpose.